1. The fourteen-day window
If a Valleroi North ebook or classroom bundle did not work for you, you may request a full refund within fourteen (14) days of the date of purchase. This applies to individual titles, family bundles and classroom site licenses.
2. How to request one
Email hello@valleroinorth.com with the receipt number (from your original order confirmation) and one line about what went wrong. You do not owe us an essay. We will process the refund to the original payment method within five (5) working days.
3. What you do with the ebook after a refund
Please delete the ebook files (PDF, EPUB, printables) from your devices after a refund is issued. For classroom licenses, please remove the files from your program drive. Your license ends at the moment the refund is issued.
4. After the fourteen days
After the fourteen-day window we do not typically offer refunds on digital products, because we cannot recover the file. That said — if something unusual happened (a corrupted file, a duplicate charge, a mistake on our end) write to us and we'll make it right.
5. Chargebacks
Please email us first before filing a chargeback with your card issuer. Chargebacks cost us far more than the refund itself, and we would rather solve the problem directly. We reply within one working day.
6. How to reach us
Refund requests and questions: hello@valleroinorth.com.